There has been widespread confusion around Better Access since the changes introduced late in 2025. AAPi has been actively liaising with the Department to improve the referral process, reduce red tape, and ease administrative burdens. While the Department has suggested these issues affect only a 'minority of cases', we know there is more to understand.
We are asking for your input into our Member Survey on Better Access referral issues, to help us clarify the types and scale of these issues.
Your feedback will directly inform AAPi’s advocacy for:
- Reducing unnecessary administrative burden
- Preventing delays in client care
- Ensuring responsibility for referral accuracy sits with referrers
- Improve the education of referrers
- Making the system better for everyone and ensuring clients can access psychologists
Your experiences are crucial in helping us identify the real-world impact of these changes. Thank you in advance for taking the time to share your insights.
**survey closed as at 6 March 2026**